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POLICY

 

Payment

We accept payment via Paypal only.

Payment must be received within 2days of order placement, or order will be cancelled.
Please be informed that International buyers are responsible for any and all duties and customs charges that may be incurred.

Shipping

We ship World Wide from South Korea.

Your ordered product will be shipped out in 3 to 5 days(except the personalized items). If the products are delayed in delivery due to a high rate of orders, we will inform you of the delay.

production time: 3-5 business days

Shipping: 2-4 weeks(10-20 business days) 

Please keep in mind there can be delays depending on your country's postal service situation.

 

US ORDERS

*General Mail without tracking : No signature required on delivery, 14-21 working days.

/This does NOT include production time.

 

*Registered Mail with tracking : Signature required on delivery. 14-21 working days./This does NOT include production time. / Free Shipping over $49

 

*Expedited Shipping  :EXPRESS MAIL / EMS via Korea Post

** Recipient’s PHONE NUMBER REQUIRED.

trackable on usps.com

Signature Confirmation

Priority Shipping takes about 3-6 days and the shipping cost is $24.

 

If you are not home, it'll be kept at the post office and you may receive a delivery notice. If it's not claimed by you, it could be returned to sender. As such it may be inconvenient if you are not available when mail is delivered or have no time to go to the postal office pick up undelivered mail, Therefore, please make the right selection of method.

 

 

 

NON-US ORDERS

 

Non-US orders: STANDARD MAIL

Korea Post / International Registered Mail /Signature Confirmation

Transit time is about 10-20 days.This does NOT include production time.

Occasionally packages can be SUBSTANTIALLY DELAYED, up to 45 days, but the usual transit time is 10-20 days. 

Also, some country may take up to 6-8 weeks due to strict custom inspection.

(ex. Italy, South America, Russia and Eastern Europe, etc.)

 

- shipping cost: $5 / Free Registered Mail with tracking shipping over $49

 

Non-US orders: EXPRESS MAIL

** Recipient’s PHONE NUMBER REQUIRED.

You will have the option to choose your shipping method in the drop-down menu when you check out. 

Transit time is about 3-6 days and you can check the shipping rate at checkout.

**Middle East, Italy, Russia, South America Customers: CONTACT US! :)

 

Online tracking available for certain destinations*. (Japan, New Zealand, Russia, Switzerland, France and Singapore,etc.) However, not all routes are tracked as with EMS. In most cases, tracking may become available only after the mail arrives at the postal sort facility or the mail is checked as being received. If mail is lost, you may apply for its tracking and compensation using the registration no. through a Korean postal office. However it takes 2 or 3 months to verify the outcome.

 

If you are not home, it'll be kept at the post office and you may receive a delivery notice. If it's not claimed by you, it could be returned to sender. As such it may be inconvenient if you are not available when mail is delivered or have no time to go to the postal office pick up undelivered mail, Therefore, please make the right selection of method.

 



Refunds and Exchanges

1. SATISFACTION GUARANTEED
I am always seeking to satisfy my customers, therefore, contact me within 72 hours if you are unsatisfied with your purchase. I will work with you to make sure you have a great shopping experience with •Little Things•!

2. ELIGIBLE REFUND
In order to be eligible for return or exchange please contact me within 72 hours of receipt of your purchase. Items eligible for return or exchange must be completely unworn and unused and must be despatched within 3 days of offer for return or exchange.

✓Defected Items✓
If any of your jewelry arrive defected I will send out a replacement within 3 business days after the defected jewelry is received by me. 

✓Wrong Size✓
If the size you ordered does not fit please ship it back to me and I will make the appropriate adjustments. You will be responsible for all the shipping costs plus adjustment costs. The adjusted jewelry will be sent out within 3 days after receipt of return shipping cost.

3. INELIGIBLE REFUND
The following items are NOT eligible for refund or exchange:
✗ Earrings (for hygienic reasons)
✗ Items which were modified, customized and/or altered according to your specifications
✗ Custom orders
✗ Items damaged or altered while in your care (wear and tear)
✗ Items past its return date